FAQs
General Questions
My current radio system limits my staff on where they can talk and operate clearly, is this the case with your system?
Absolutely not! Diga-Talk+ has you covered locally and nationwide. Anywhere your staff goes that has cellular coverage we can go.
Where is this service available?
The Diga-Talk+ Push-To-Talk over Cellular (PoC) service is available everywhere in the United States.
Do I have to sign a long-term contract?
No, absolutely not. All of our contracts are month-to-month. If you don't need the service, you can cancel at any time. You can reactivate the devices as you need. Some of our customers have seasonal workers and don't need the service all year round.
Do I need to purchase your radios to use your system?
Yes, if you are looking to use portable or mobile two-way radios on our nationwide LTE radio system you will need to purchase our compatible radios.
Is there a mobile radio available for in-vehicle use?
Yes. We offer two mobile radios for in-vehicle use. Please visit our mobile two-way radio page for more information.
We have a need to be able to privately call radios without our entire staff listening in. Is this something you can help us with?
The entire Diga-Talk+ lineup is capable of individual calling if you desire. We can even restrict which radios have it available and which do not.
Fantastic! … but this is going to cost extra, right?
Not at all. Private calling and extra talk groups are all included in your monthly fee.
I see the term PoC used. What does that mean?
PoC stands for Push-To-Talk Over Cellular. PoC combines the traditional functionality of two-way radio with the nationwide coverage of a cell phone carrier. With this new push-to-talk technology users can communicate over much larger areas than normal two-way radios.
Do I work directly with Diga-Talk+ or through a local dealer?
The majority of out customers work with dealers in their local area. We do have some customers that work directly with our in-house team if there is no dealer in their area.
Radio Model Questions
What is the difference in the DTP 8700 and DTP 8900 mobile radios?
The DTP 8700 is a small and discrete mobile radio. It is designed to fit in tight areas with limited dashboard space in vehicles like limousines and taxi's.
The DTP 8900 is our best-selling mobile radio. It is larger and more rugged radio. It has a larger, brighter screen and is ideal for use in school buses and construction vehicles.
What is the difference in the DTP 9750 and DTP 9850 portable radios?
The DTP 9750 is the workhorse of the Diga-Talk+ spectrum of offerings. Leveraging the power of LTE, you get private and group calling, on-device recording and playback, The DTP 9750 is a little more lightweight and is idea for hospitality, healthcare and retail sales.
The DTP 9850, the radio that users consistently compare to a “traditional” two-way device. Larger, heavier, and more durable than the DTP 9750, this radio provides access to all that Diga-Talk+ has to offer. The DTP 9850 is more rugged, with a high-contrast screen and is ideal for construction, and service industry use.
Do your radios have emergency SOS capabilities?
Yes, all of our radios have an emergency SOS button.
Do you have a FirstNet Ready two-way radio?
The DTP 9751 is ready for use on FirstNet. It has met the standards for supporting the critical operational needs of public safety agencies and users who need tools that are highly secure, resilient, scalable, and available when needed!
Dispatch/GPS/App Questions
Do all of your radios come with the option of GPS tracking?
Yes, GPS tracking is an option on all of your radios. There is an additional monthly charge for GPS tracking.
Is there an app available to use on my employees’ phones?
Actually, you have options! You can either purchase one of our radio devices which operates like a traditional two-way radio but with national coverage. Another option – install the software on iOS or Android smart devices. Please click here to learn more.
It would be really convenient if my staff could communicate via a PC interface instead of having a radio on their desk. Can your system do this?
Yes, they can communicate using our PC dispatch software. All you need is a PC, a set of speakers, a simple USB microphone, and an internet connection.
That’s great, but what about GPS tracking?
Every Diga-Talk+ radio is capable of GPS tracking. Our dispatch software has a simple interface that allows you to track employees and pull reports of their activity.
Ok, I know you said this isn’t a phone app, but does one exist to talk to the radios in the field?
We have an android and iOS app available to do just that.
Compliance Questions
Can my employees use cellphone when they are driving my commercial vehicles?
Using a cell phone for texting or talking while operating a commercial vehicle is illegal. Fines, penalties, even the disqualification of your CDL could be the result of driving while using a mobile phone (source: FMCSA).
Are Diga-Talk+ two-way radios compliant in states with laws against using cell phones while driving?
Yes, our radios are compliant with hands-free operational laws.
FirstNet® Questions
What is FirstNet?
The 9/11 terrorist attacks brought to the forefront the many communications challenges that first responders face during emergencies and disasters. Public safety organizations and associations advocated before Congress for a dedicated, reliable wireless network for first responders.
Today, in emergencies and at large events, heavy public use can lead to wireless communications networks becoming overloaded and inaccessible. In those instances, public safety users are treated the same as any other commercial or enterprise user, and communications can be limited due to congestion and capacity issues. With the FirstNet Network, public safety gets a dedicated “fast lane” that provides highly secure communications every day and for every emergency.
Which industries are eligible is use the FirstNet service?
FirstNet is also available to an extended community that could be called on to help support first responders – from the mitigation, remediation, overhaul, clean up and restoration to the provisioning of other services required during the time of an emergency or its aftermath. These are known as extended primary users and can include essential government services, education, transportation, and utilities.
